We have captured the answers to the questions we get asked the most.
Currently, we are supplying a £30 box, which typically includes 20 items including:
- Fresh fruit and veg
Meat
Dairy
Juice
Bakery items
Cereal Pasta and sauce
*some treats!!!*
Thank you for thinking about gifting us your time. If you click on this link you will send us your details to get the ball rolling.
Please go to this link to register your interest in us supporting your team and one of our project leaders will gladly get in touch to discuss further
You can register your interest here and one of our team will call you to discuss your services
We are currently operating out of The Lister, Herts and Royal Berkshire Hospitals.
As staff members at either of those hospitals, you can register here on the app and order a box for convenient collection on-site when you’re finished work.
If you work at any other hospital or NHS facility, we encourage you to share this information with your Chief Executive to help us broaden our network
Please pay by credit or debit card as part of the ordering process. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.
Bring it back to the Pop-up and we’ll replace it
At this time we’re providing a standard set of products. This may change in the future so keep checking in with us!
Please click on this link to access the application registration process
Your account is set up immediately you register
Unfortunately not at this time, your order will be delivered to the hospital where you registered your account
We take social distancing very seriously in 3 broad ways. Firstly, our customers line up in a queue seperated at 2m intervals. Next we only invite our customers into our collection areas when there is sufficient space to socially distance. Lastly, our volunteers follow strict distancing guidelines whilst preparing your boxes and serving you at pick up time
Our service is provided at no cost. We only charge for the products in your box.
We ask our volunteers to gift a minimum of 10 hours a week as we work through this pandemic. We provide an easy to use mobile App where you can choose the slots (typically 2 hours) you want to help us
Everyone’s welcome! They will need to register here and you can pick slots where you will be together (obviously at a safe distance)
Absolutely! We ask our volunteers to gift a minimum of 10 hours a week as we work through this pandemic. We provide an easy to use mobile App where you can choose the slots (typically 2 hours) you want to help us
Our onsite team leader is the first port of call to discuss any issues. If there is still an issue then connect to one of our support team on web chat and one of our senior staff members will call you
We are like any other shop so our volunteers take deliveries from our suppliers, make sure the produce is stored correctly, build the food boxes for our NHS Heroes and then help those Heroes to collect their orders during the time slot they request.
No. All orders are completed online and paid for with a credit or debit card
We ask our volunteers to do as much as they can without risking their own health and safety. If you have reasonable mobility and are in reasonable health you will be a great addition to our team
We are currently servicing NHS workers at:
The Lister (Stevenage) – North and East Herts Trust
Royal Berkshire Hospital (Reading) – Royal Berkshire Trust
with other projects going live over the next few weeks
We provide NHS workers the ability to order and pay for a pre-packaged food box online, for onsite collection the following day. The service is provided at zero cost by our volunteers and supplier community
Please go to this link to register your interest in us supporting your team and one of our project leaders will gladly get in touch to discuss further
Our project managers work with you to create the physical infrastructure, set up the volunteer team and coordinate the program with you. If you are interested in understanding more please complete the form here to register your interest and one of our project leaders will gladly get in touch to discuss further.
There are no direct costs associated with setting up and running the service up as our suppliers and volunteers are providing their services for free.
Due to the severity of the current situation our suppliers are providing as much or as little of their services as possible at no cost until this crisis abates. We appreciate the commitment our suppliers are making and this may move to a more commercial arrangement over time
We are asking our suppliers to commit to as long as they can. You’ll be working with a local project manager who will be able to advise more accurately
Due to the severity of the current situation our suppliers are providing as much or as little of their services as possible at no cost until this crisis abates. We appreciate the commitment our suppliers are making and this may move to a more commercial arrangement over time
We appreciate the load this program puts on our suppliers and request a minimum commitment of time so that we can ensure continuity of service to our NHS Heroes